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      FAQs

      PRODUCT

      • Are your jewellery pieces made of genuine materials? Yes, all our jewellery pieces are made of high-quality materials, such as sterling silver, gold, stainless steel, and gemstones. We ensure the authenticity and durability of our products.

      • Is your jewellery hypoallergenic? Yes, we prioritize the comfort and safety of our customers. Our jewellery is hypoallergenic, suitable for those with sensitive skin or metal allergies.

      • How should I care for and clean my jewellery? To maintain the beauty and longevity of your jewellery, we recommend gently cleaning it with a soft cloth and mild soap. Avoid exposing your jewellery to harsh chemicals, perfumes, and excessive moisture. Store it in a jewellery box or pouch to prevent scratches and tarnishing.

      • Can I customize or personalize a jewellery piece? At the moment, we do not offer customization or personalization services. However, we continually update our collections with unique and stylish designs that cater to various preferences.

      ORDERING & PAYMENT

      • What payment methods do you accept? We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Please note that available payment options may vary depending on your location.

      • Do you offer gift packaging or gift cards? Yes, we provide gift packaging options for selected items. Additionally, we offer gift cards that can be redeemed for any product on our website. These are perfect for special occasions or when you want to let your loved ones choose their favourite jewellery.

      • Can I change or cancel my order? Once an order is placed, it enters our processing system to ensure prompt shipment. Therefore, changes or cancellations are subject to availability and timing. Please contact our customer support team immediately with your request, and we will assist you accordingly.

      SHIPPING & DELIVERY

      • Do you offer international shipping? Yes, we offer international shipping to various countries. During the checkout process, you can enter your location to verify if we ship to your destination.

      • How long does it take to receive my order? The delivery time depends on your location and the shipping method chosen during checkout. Typically, orders are processed and shipped within 1-3 business days. Estimated delivery times will be provided at the time of purchase.

      RETURNS & EXCHANGES

      • What is your return policy? We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 30 days from the delivery date for a refund or exchange. Please review our detailed return policy on our website for more information.

      • How do I initiate a return or exchange? To initiate a return or exchange, please contact our customer support team with your order details and reason for the return/exchange. We will guide you through the process and provide instructions on returning the item(s).

      • Are there any fees associated with returns or exchanges? We offer free returns and exchanges within the specified return period. However, please note that any shipping fees incurred during the initial purchase are non-refundable.

      If you have any additional questions or need further assistance, please feel free to contact our customer support team at support@initiostyle.com. We are here to help!